Frequently Asked Questions
Are the items offered on your boutique authentic?
Yes, we unconditionally guarantee the authenticity of every Coach Bags. As the official online boutique for Coach, all pieces are strictly original and arrive with complete brand documentation.
Do you offer international shipping?
Absolutely. While our logistics hub and dedicated services operate natively in Éire / Ireland, we proudly provide secure, fully tracked worldwide shipping to our esteemed international clientele.
How much does delivery cost?
We provide complimentary premium delivery via DHL Express for all acquisitions exceeding €60. For orders below this value, a standard flat-rate logistics fee of €10 applies.
How long will it take to receive my order domestically?
Orders delivered within Éire / Ireland typically arrive within 4 to 7 business days, a timeframe that includes both our meticulous pre-shipment quality inspection and the premium transit period.
Can I return an item if I am not completely satisfied?
Yes, we offer a comprehensive 30-day return or exchange window from the exact date of receipt, provided the item remains unworn, pristine, and retains all original authentication tags.
Is there a fee to return an item?
No, returning an item is entirely free of charge. We cover all return shipping costs to ensure a dignified and frictionless experience for our patrons.
Which courier should I use for a return?
You are completely free to select any reliable logistics carrier of your preference to facilitate the return journey to our distribution facility in Cork.
Are there situations where a return might be declined?
Yes, we strictly cannot accept returns on items exhibiting artificial damage, post-purchase alterations, or obvious signs of wear that compromise their viability for secondary premium sale.
What payment instruments are accepted?
To accommodate our distinguished clientele, we support a comprehensive selection of secure payment methods, explicitly including Credit Card.
Are my financial transactions secure?
Absolutely. All transactions processed through Coach Ireland are fortified with military-grade 256-bit encryption and comply with stringent European PSD2 regulations, guaranteeing 100% fund safety.
When will my refund be processed?
Once our quality assurance artisans inspect and approve your returned item, we formally authorise and process refunds within 1 to 2 business days directly to your original payment method.
What should I do if my parcel arrives damaged?
If your order sustains damage during transit, is incorrect, or is missing original components, please contact our client advisory team immediately at [email protected] to arrange an urgent, complimentary replacement.
Where is your administrative hub located?
Our formal corporate operations and dedicated administrative centre are proudly situated at Grand Parade 150, Cork, Éire / Ireland.
